Frequently Asked Questions
Everything you need to know about shopping with BIG Pharmacy.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, innerwear and earrings cannot be returned.
How do I determine the right size for me?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' services like Klarna and Afterpay.
Can I track my package once it has shipped?
Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status.
Are your products ethically sourced?
At BIG Pharmacy, we are committed to sustainability. We partner only with manufacturers who adhere to fair labor practices and environmental safety standards.